Privacy Policy
Privacy Policy
Urbanpawz Animal Clinic (“Urbanpawz,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website and related services. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit the Urbanpawz Animal Clinic website, contact us, request services, submit forms, or otherwise interact with us online.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
– Name
– Email address
– Telephone number
– Mailing address
– Pet and appointment-related information
– Information submitted through contact forms, appointment requests, patient intake forms, or other website features
– Any other information you choose to provide to us
We may also automatically collect certain information when you access the website, including:
– IP address
– Browser type
– Device type
– Operating system
– Referring website
– Pages viewed
– Dates and times of access
– General usage and navigation data
2. How We Use Information
We may use the information we collect for legitimate business purposes, including to:
– Provide, operate, and maintain our website and services
– Schedule appointments and respond to inquiries
– Communicate with you regarding your pet’s care, appointments, or our services
– Send administrative, transactional, or service-related communications
– Send marketing or promotional communications where permitted by law
– Improve website functionality, user experience, and customer service
– Monitor and analyze website usage and trends
– Protect the security and integrity of our website and operations
– Comply with applicable legal, regulatory, and professional obligations
3. SMS and Email Communications
If you provide your mobile number or email address, through our website, patient intake forms, appointment scheduling systems, or other communications with us, you may receive communications from us, including appointment reminders, follow-up communications, service updates, and, where permitted, promotional messages.
SMS consent is obtained through affirmative opt-in methods, such as submitting a website form, checking an express consent box, signing an intake form, or otherwise providing clear authorization to receive text messages from us. Consent to receive SMS messages is not a condition of purchasing any goods or services or receiving medical care.
Message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary.
You may opt out of receiving promotional email communications by clicking the “unsubscribe” link contained in such emails. You may opt out of SMS text messages at any time by replying STOP to any text message from us. For assistance regarding SMS communications, reply HELP or contact us directly at (954)-445-3018 or hello@urbanpawzanimalclinic.com.
Even if you opt out of marketing communications, we may still send you non-promotional communications relating to appointments, transactions, ongoing services, or our business relationship with you.
SMS consent is not shared with third parties or affiliates for marketing purposes. No mobile phone numbers, SMS opt-in data, text messaging originator information, or consent information will be sold or shared with third parties for their own marketing or promotional purposes.
4. Cookies and Tracking Technologies
Our website may use cookies, web beacons, pixels, and similar technologies to enhance website functionality, analyze traffic, remember user preferences, and improve user experience. These technologies may collect information about your device and browsing activity.
You may modify your browser settings to refuse cookies or alert you when cookies are being used. However, if you disable cookies, some portions of the website may not function properly.
5. How We Share Information
We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data, SMS consent records, and mobile phone numbers collected for SMS communications will not be shared, sold, rented, transferred, or disclosed to any third parties or affiliates for their own marketing, advertising, or promotional purposes.
Except as expressly stated below, we may share information only as reasonably necessary in the following circumstances:
– With service providers, vendors, and contractors who perform functions on our behalf, such as website hosting, appointment systems, payment processors, communication platforms, analytics providers, and IT support
– With professional advisors, including attorneys, accountants, and insurers
– To comply with applicable law, regulation, legal process, subpoena, court order, or governmental request
– To protect our rights, property, safety, and security, or those of our clients, patients, staff, or others
– In connection with a business transaction, such as a merger, acquisition, sale of assets, or reorganization
Notwithstanding anything in this Privacy Policy to the contrary, SMS consent, SMS opt-in information, text messaging originator information, and mobile phone numbers collected for SMS purposes are excluded from any information sharing with third parties or affiliates for marketing or promotional purposes.
Any third party receiving personal information from us is expected to use it only for the purpose for which it was disclosed and to maintain appropriate safeguards.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, comply with legal obligations, resolve disputes, and enforce our agreements and maintain records of communications preferences, consents, and opt-out requests.
8. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through the website. If we learn that we have collected such information without appropriate consent, we will take reasonable steps to delete it.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by Urbanpawz. We are not responsible for the privacy practices, content, or security of any third-party sites or services. You should review the privacy policies of those third parties before providing any information.
10. Your Privacy Rights
Depending on your state or jurisdiction of residence, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information, subject to applicable legal exceptions. To make a privacy-related request, please contact us using the information below.
We will respond to requests in accordance with applicable law.
11. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time in our discretion. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any changes become effective constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:
Urbanpawz Animal Clinic
5463 Lyons Rd
Coconut Creek, FL 33073
Phone: (954) 445-3018
Email Address: hello@urbanpawzanimalclinic.com